Sailos

Privacy Policy

1. Introduction

Sailos Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud computing services and related websites (collectively, "Services").

2. Information We Collect

2.1 Personal Information

  • Name and contact information (email address, phone number)
  • Account credentials
  • Billing and payment information
  • Professional information (company name, job title)
  • Usage data and preferences

2.2 Technical Information

  • IP addresses and device identifiers
  • Browser type and settings
  • Operating system information
  • Log data and usage statistics
  • Performance metrics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential cookies for service functionality
  • Analytics cookies for performance monitoring
  • Preference cookies for customization You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We process your information for the following purposes:

  1. Providing and maintaining our Services
  2. Authentication and security
  3. Service optimization and personalization
  4. Technical support and communication
  5. Legal compliance and enforcement
  6. Analytics and service improvement

4. Data Sharing and Disclosure

We may share your information with:

  1. Service providers and partners under strict confidentiality agreements
  2. Legal authorities when required by law
  3. Third parties with your explicit consent
  4. Affiliated companies within our corporate group

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures:

  1. Encryption in transit and at rest
  2. Access controls and authentication
  3. Regular security assessments
  4. Incident response procedures
  5. Employee training and compliance

6. Data Retention

We retain your information for:

  1. The duration of your account activity
  2. Legal compliance requirements
  3. Backup and disaster recovery purposes
  4. Dispute resolution if necessary

7. Your Privacy Rights

You have the right to:

  1. Access your personal information
  2. Correct inaccurate data
  3. Request deletion of your data
  4. Opt-out of certain data processing
  5. Data portability
  6. Withdraw consent

8. International Data Transfers

We may transfer your data internationally. We ensure:

  1. Adequate data protection measures
  2. Compliance with international privacy laws
  3. Standard contractual clauses where required
  4. Privacy Shield compliance where applicable

9. Children's Privacy

Our Services are not intended for users under 16. We do not knowingly collect information from children. If you believe we have inadvertently collected children's data, please contact us.

10. GDPR and CCPA Compliance

We comply with:

  • EU General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy laws

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  1. Email notifications
  2. Service announcements
  3. Website notices

12. Contact Information

For privacy-related inquiries:

For immediate assistance: fanux@sailos.io

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